Cancellation & Refunds
CANCELLATION
Orders once placed will not be cancelled. All order sales will be considered final.
RETURN AND EXCHANGE POLICIES
We do not offer free returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.
if you wish to return or exchange a product -
Returns and exchanges (subject to availability) will be given up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please contact support here.
All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. Please contact support here for assistance.
PROVOLONE HOMES respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit our website or when you otherwise provide information to or become affiliated with the brand, and describes our practices for collecting, maintaining, using, protecting and disclosing that information.
REFUND
We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact support here - Refund will be provided in the form of store credit or exchange of the product.- Based on the inspection of the returned item, you will be notified on the approval or rejection of your refund.- If your product is approved, you will be offered either a store credit of the same amount of your product of purchase for 1 year or your product will be exchanged within 5 days.
RETURNS
Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.- To be eligible for a return, your item should be in original packing, unused and in the same condition that you received in.- A receipt or proof of purchase is mandatory to approve your return.
ON-SALE PURCHASE
Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account once again.- If you still haven’t received it, contact your credit card/debit card company, it may take some time before your refund is officially posted.- Next, contact your bank. There is often some processing time before a refund is posted.- If you’ve done all of this and you still have not received your refund yet, please contact support here for assistance.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the buyer had the order shipped to themselves to give to you later, we will send a refund to the buyer and they will find out about your return.
CUSTOMS
Countries other than India may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival. The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties. If you refuse to pay the duties to release your order, the order will subsequently be returned back to the PROVOLONE HOMES warehouse and refunded. A shipping & handling fee may be deducted from your refund.
SHIPPING
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
RIGHT TO CANCEL
PROVOLONE HOMES reserves the right to reject or cancel your order fulfilment of all orders on the PROVOLONE HOMES website. We reserve the right not to accept your order for any of the following reasons:- The product is not available / in stock.- Your billing information is not correct or not verifiable.- Your order has been suspected of fraudulent activity.- We are unable to deliver to the provided address.- In the event of misspelling, pricing or other errors or mistakes in the website information.